Delivery and Return Policy

Last Update: November 7, 2023

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchased.

Shipping charges, which are the shipping costs of the product, will be paid by the BUYER.

Each product purchased is delivered to the person and / or organization at the address indicated by the BUYER, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the BUYER may terminate the contract.

The purchased product must be delivered in full and in accordance with the specifications specified in the order and with documents such as warranty certificate, user manual, if any.

If it becomes impossible to sell the purchased product, the SELLER must notify the BUYER in writing within 3 days of learning about this situation. The total price must be returned to the BUYER within 14 days.

IF THE PRODUCT PURCHASED IS NOT PAID:

If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER’s obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if the recipient of the payment made by credit card are determined to be used as unfair by unauthorized persons and products sold costs by the relevant bank or financial institution vendor is not paid, the Purchaser, contract product goes shipping within 3 days to the SELLER to be started It must return it to the SELLER .

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:

If there are force majeure that the SELLER cannot foresee and the product cannot be delivered on time, the situation is notified to the BUYER. The BUYER may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the BUYER cancels the order; If the payment was made in cash, this fee shall be paid to him/her in cash within 14 days of cancellation. If the BUYER made the payment by credit card and canceled, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the BUYER’s account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

The BUYER will inspect the contractual goods / service before receiving it; defective, torn, crushed, broken, torn packaging and so on. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:

BUYER; Except for the exceptions stated in the heading of ”Products for which the right of withdrawal cannot be exercised”, within 14 (fourteen) days from the date of delivery of the purchased product itself or to the person / organization at the address indicated, without undertaking any legal or criminal liability, provided that the SELLER is notified via the following contact information and can use the right to withdraw from the contract by refusing the property without any justification.

CONTACT INFORMATION FOR THE SELLER’S RIGHT OF WITHDRAWAL:

COMPANY

Title: Seval Yahşi

Website address: https://www.andezia.com

Address: Baksan Sanayi Sitesi Blok No:49/2 Eskişehir / Türkiye

Phone: 90-222-340 41 14

E-mail: info (at) andezia.com

DURATION OF THE RIGHT OF WITHDRAWAL:

If the BUYER has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.

The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

REFUND CONDITIONS:

The SELLER is obliged to refund the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

If there is a decrease in the value of the goods due to the BUYER’s fault or if the refund becomes impossible, the BUYER is obliged to compensate the SELLER’s losses at the rate of the BUYER’s fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:

Exceptions to the right of withdrawal

Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts:

a) Contracts for goods or services whose prices vary depending on fluctuations in the financial markets and are not under the control of the seller or supplier.

b) Contracts for goods prepared in line with the consumer’s wishes or personal needs.

c) Contracts for the delivery of perishable or expired goods.

d) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene . 

e) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.

f) Contracts for books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

g) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.

h) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be made on a specific date or period.

i) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to the consumer.

j) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he/she will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) on site.

With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. With your online payments, the amount will be withdrawn from your credit card at the end of your order .

Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest.

Delivery time will be 6 – 8 weeks for items that are out of stock.

The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order.

The products forming the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER. Cargo fee and cargo insurance fee, if any, are added to the invoice amount. The BUYER accepts and undertakes to pay these prices in advance.

After the payment is made, the delivery time of the domestic cargo of the contracted products takes an average of 1 day to 2 weeks.

In transactions with pre-order system, delivery will start from the date of sale announced on the sales page of the product, and delays may be experienced by the supplier company on this sales date. In this case, the SELLER will inform the BUYER in writing beforehand.